Systems and methods for use of diagnostic scan tool in automotive collision repair

ABSTRACT

A new automotive collision repair technology is provided, including system and data flow architectures that are designed to provide enhanced data and enhanced data flow in the context of vehicle diagnosis and repair, particularly when repairs are necessary due to collisions. In some examples, the data flow through the network is streamlined, to avoid network congestion, to use fewer computer and network resources and/or to enable the utilization of smaller databases. In other examples, enhanced access to data in real-time and near real-time enabled by a Workflow Module supports more accurate and timely decisions on vehicle repair. An advantage of this new automotive collision repair technology is that it enables proper and proven repairs, which in turns increases operation safety of repaired vehicle and people safety.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application claims the benefit of U.S. Provisional Application No.62/324,826, filed Apr. 19, 2016, which is hereby incorporated byreference, to the extent that it is not conflicting with the presentapplication.

BACKGROUND OF INVENTION 1. Field of the Invention

The invention relates generally to automobiles and more specifically toautomotive collision repair technology.

2. Description of the Related Art

Automotive systems are increasingly based on computerized modules thatutilize and generate diagnostic data. The proliferation of computerizedvehicle systems has led to a situation where a collision repair mayoften require reset, replacement or reprogramming of computerizedmodules during the repair process. For example, airbag systems are tiedto seat weight sensors, blind spot cameras are embedded in side viewmirrors, and rear backup warning systems are embedded in bumpers. Thereare many more examples that impact collision repairs and the number isgrowing.

Due to the increasing use of computerized and automated vehicle systems,it is increasingly necessary to utilize diagnostic scan tools andequipment and to process and exchange diagnostic repair data, as well asrepair procedure data, reliably and efficiently, often in real time, inorder to correctly and safely return collision damaged vehicles topre-accident function and appearance.

Further, the collision repair organization (repair shop) needs toreliably secure and provide diagnostic repair data regarding which ofthe vehicle systems were accessed and repaired during the repair processin order to prove that the vehicle was repaired properly and returned topre-accident condition, and is thus safe to operate. In addition, thereliable diagnostic repair documentation can be used to support billingand collection for such reliably proven diagnostic repairs from theautomotive insurer, fleet manager, third party administrator, or thevehicle owner.

Use of just a scan tool alone produces no proof that safety systems suchas lane departure and blind spot monitoring systems were properlyrecalibrated (or recalibrated at all). To prove that safe and properrepairs were performed and to prevent or reduce errors and/or fraud,systems and processes that reliably and efficiently secure and providediagnostic repair data regarding these critical procedures are needed.

The existing scan tools, systems and processes do not appear to becapable of solving the problems and/or meeting the needs outlined above,efficiently and reliably.

Therefore, a need exists for novel diagnostic tool, systems and methodsthat enable the collision repairer to correctly repair the vehicle andto document the systems accessed and the repairs completed in order toprove that the vehicle can be safely returned to use; and, in addition,to support related processes such as billing, insurance claims, fleetmanagement, third party administration, and so on, for the reliablyproven diagnostic repairs.

The aspects or the problems and the associated solutions presented inthis section could be or could have been pursued; they are notnecessarily approaches that have been previously conceived or pursued.Therefore, unless otherwise indicated, it should not be assumed that anyof the approaches presented in this section qualify as prior art merelyby virtue of their presence in this section of the application.

BRIEF INVENTION SUMMARY

This Summary is provided to introduce a selection of concepts in asimplified form that are further described below in the DetailedDescription. This Summary is not intended to identify key aspects oressential aspects of the claimed subject matter. Moreover, this Summaryis not intended for use as an aid in determining the scope of theclaimed subject matter.

In some aspects, system and data flow architectures are provided thatare designed to provide enhanced data and enhanced data flow in thecontext of vehicle diagnosis and repair, particularly when repairs arenecessary due to collisions. In some examples, the data flow through thenetwork is streamlined, to avoid network congestion, to use fewercomputer and network resources and/or to enable the utilization ofsmaller databases. In other examples, enhanced access to data inreal-time and near real-time enabled by a Workflow Module supports moreaccurate and timely decisions on vehicle repair. An advantage of thisnew automotive collision repair technology is that it enables proper andproven repairs, which in turns increases vehicle and people safety. Anadditional advantage is that it enables improved repair facility billingprocesses, and streamlined claims processing.

In an aspect, new automotive collision repair technology, including anovel system and method for accessing, processing and managing ofautomotive diagnostic data in the automotive collision repair, isprovided. In an example, the system may include three components: (1) anenhanced diagnostic scan tool to access and process vehicle data (“NewTool”); (2) a software system that captures diagnostic data, systemstatus, and repair operations to enable correct real-time and nearreal-time repair decisions, and thus safe repairs (“Workflow Module”);and (3) an integration module (“New API”) that allows data exchange withother collision repair systems, to further increase the reliability ofthe repairs.

The disclosed automotive collision repair technology allows for seamlessdata transmission throughout the automotive claims and automotivecollision repair process, including direct integration with the enhancedscan tool that connects to the vehicle. The result is faster and moreimportantly more accurate, thus safe and reliable vehicle repair, provenby improved repair documentation, including improved ability for therepairer to document repairs and diagnostic scanning procedures, whileusing fewer system resources.

As an example, the Workflow Module provides repair procedures in realtime and produces a log that documents in real time critical diagnosticrepair procedures. Thus, some of the benefits of the systems andassociated processes disclosed herein are safe, reliable and provenrepairs and the prevention or reduction of errors and/or fraud inautomotive collision repairs.

The above aspects or examples and advantages, as well as other aspectsor examples and advantages, will become apparent from the ensuingdescription and accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

For exemplification purposes, and not for limitation purposes, aspects,embodiments or examples of the invention are illustrated in the figuresof the accompanying drawings, in which:

FIG. 1 and FIGS. 5-6 illustrate examples of system (computer network)architectures and of diagnostic and repair data flow architectures,according to several aspects.

FIG. 2a illustrates an example of a standalone diagnostic scan tool usedas an active node in the computer networks from FIGS. 1 and 5-6,according to an aspect.

FIG. 2b illustrates another example of a diagnostic scan tool used as anactive node in the computer networks from FIGS. 1 and 5-6, according toan aspect.

FIGS. 3a-3c are sections of a flow chart illustrating an example ofoperation of the workflow module from the systems depicted in FIGS. 1and 5-6, according to an aspect.

FIG. 4 is a block diagram illustrating an example of structural andfunctional configuration of an enhanced diagnostic scan tool for use inthe systems depicted in FIGS. 1 and 5-6, according to several aspects.

FIG. 7 illustrates an example of architecture of the workflow modulefrom the systems depicted in FIGS. 1 and 5-6, according to severalaspects.

FIG. 8a shows an example of a basic embodiment of the disclosed systemas used by a collision repair facility.

FIG. 8b shows an example of a basic embodiment of the disclosed systemas used by an independent appraiser.

FIG. 8c shows an example of a basic embodiment of the disclosed systemas used by an insurer.

FIG. 8d shows an example of the disclosed system's capabilities relatedto communications in the repair facility.

FIG. 8e shows an example of embodiment of the disclosed system'scapabilities related to repair payment profiles.

FIG. 8f is a flow chart depicting exemplary steps of an exemplaryembodiment of the disclosed system capabilities related to repairprocedure data.

DETAILED DESCRIPTION

What follows is a description of various aspects, embodiments and/orexamples in which the invention may be practiced. Reference will be madeto the attached drawings, and the information included in the drawingsis part of this detailed description. The aspects, embodiments and/orexamples described herein are presented for exemplification purposes,and not for limitation purposes. It should be understood that structuraland/or logical modifications could be made by someone of ordinary skillsin the art without departing from the scope of the invention. Therefore,the scope of the invention is defined by the accompanying claims andtheir equivalents.

For the following description, it can be assumed that mostcorrespondingly labeled elements across the figures (e.g., 1101 and5101, etc.) possess the same characteristics and are subject to the samestructure and function. If there is a difference between correspondinglylabeled elements that is not pointed out, and this difference results ina non-corresponding structure or function of an element for a particularembodiment, example or aspect, then the conflicting description givenfor that particular embodiment, example or aspect shall govern.

It may be advantageous to set forth definitions of certain words andphrases used in this patent document. The term “couple” and itsderivatives refer to any direct or indirect communication between two ormore elements, whether or not those elements are in physical contactwith one another. The term “or” is inclusive, meaning and/or. Thephrases “associated with” and “associated therewith,” as well asderivatives thereof, may mean to include, be included within,interconnect with, contain, be contained within, connect to or with,couple to or with, be communicable with, cooperate with, interleave,juxtapose, be proximate to, be bound to or with, have, have a propertyof, or the like.

Further, as used in this application, “plurality” means two or more. A“set” of items may include one or more of such items. Whether in thewritten description or the claims, the terms “comprising,” “including,”“carrying,” “having,” “containing,” “involving,” and the like are to beunderstood to be open-ended, i.e., to mean including but not limited to.Only the transitional phrases “consisting of” and “consistingessentially of,” respectively, are closed or semi-closed transitionalphrases with respect to claims.

If present, use of ordinal terms such as “first,” “second,” “third,”etc., in the claims to modify a claim element does not by itself connoteany priority, precedence or order of one claim element over another orthe temporal order in which acts of a method are performed. These termsare used merely as labels to distinguish one claim element having acertain name from another element having a same name (but for use of theordinal term) to distinguish the claim elements. As used in thisapplication, “and/or” means that the listed items are alternatives, butthe alternatives also include any combination of the listed items.

“Logic” as used herein and throughout this disclosure, refers to anyinformation having the form of instruction signals and/or data that maybe applied to direct the operation of a processor. Logic may be formedfrom signals stored in a device memory. Software is one example of suchlogic. Logic may also be comprised by digital and/or analog hardwarecircuits, for example, hardware circuits comprising logical AND, OR,XOR, NAND, NOR, and other logical operations. Logic may be formed fromcombinations of software and hardware. On a network, logic may beprogrammed on a server, or a complex of servers. A particular logic unitis not limited to a single logical location on the network.

A “network” can include broadband wide-area networks, local-areanetworks, and personal area networks. Communication across a network canbe packet-based or use radio and frequency/amplitude modulations usingappropriate analog-digital-analog converters and other elements.Examples of radio networks include GSM, CDMA, Wi-Fi and BLUETOOTH®networks, with communication being enabled by transceivers. A networktypically includes a plurality of elements such as servers that hostlogic for performing tasks on the network. Servers may be placed atseveral logical points on the network. Servers may further be incommunication with databases and can enable communication devices toaccess the contents of a database. For instance, an authenticationserver hosts or is in communication with a database havingauthentication information for users of a mobile network.

As used herein, the term “Diagnostic Data” generally means informationstored in electronic format on vehicle electronic systems, communicatedon the vehicle bus, and used by vehicle systems and by technicians torepair vehicle systems.

“Repair Procedure Data” refers to published guides to proper methods torepair the vehicle and may be published by the vehicle manufacturer(“OEM”) or by other Aftermarket data suppliers. “Repair Log Data” refersto information related to the procedures or operations completed andtime spent in the vehicle repair process and may include date and timestamped entries of start and completion times for various aspects of thevehicle repair.

As used herein, the term “Technician” means a person such as employee ofan automobile collision repair facility that performs vehicle repairs,or it may be another person involved in the vehicle damage assessmentprocess such as an Independent Appraiser or an Insurance Adjuster. Asused herein, the term “Interface” means the transfer of electronicinformation between or among various computing applications and devices.As used herein, the term “Standardized Transactions” means dataorganized in a standard format as defined either by a standardscommittee (such as CIECA or ANSI), or an industry accepted standardformat for data storage (such as Comma Separated Values, “CSV”).

Reference will now be made to FIG. 1 and FIGS. 5-6. Again, FIG. 1 andFIGS. 5-6 illustrate examples of system (“computer system”, “computernetwork”) architectures and of diagnostic and repair data flowarchitectures, according to several aspects. As it will be apparent fromthe ensuing disclosure, the system and data flow architectures depictedin FIGS. 1 and 5-6 are designed to provide enhanced data and enhanceddata flow in the context of vehicle diagnosis and repair, particularlywhen repairs are necessary due to collisions. As it will be described inmore details hereinafter, in one aspect the data flow through thenetwork is streamlined, to avoid network congestion, to use fewercomputer and network resources and/or to enable the utilization ofsmaller databases. In other examples enhanced access to data inreal-time and near real-time enabled by the Workflow Module supportsmore accurate and timely decisions on vehicle repair, billing, andclaims processing which enables proper repairs (i.e., for vehicle/peoplesafety); in addition, it enables improved repair facility billingprocesses, and streamlined claims processing.

In some embodiments, as better seen in FIG. 5, at the core of thedisclosed system architecture may be three components: (1) the enhanceddiagnostic scan tool(s) 5400 (“New Tool”, “scan tool”), (2) a newworkflow module 5101 (“Workflow Module”), and (3), application programinterface(s) 5102 (“New API”) design to facilitate interactions betweenthe Workflow Module 5101 and the rest of the elements of the system5100.

The New Tool

The term “New Tool” as used herein designates a type of electronicdevice comprising circuitry and configured to generally performfunctions such as recording electronic data; displaying or reproducingelectronic data; storing, retrieving, or manipulation of electronicdata; providing electrical communications and network connectivity; orany other similar function; and which was enhanced as described herein(e.g., adding workflow applications 4421, repair data module 4417), forthe purpose of functioning in the workflow and network described herein.Non-limiting examples of electronic devices include; OEM Scan Tools, A/MScan Tools, personal computers (PCs), workstations, laptops, tablet PCsincluding the iPad, cell phones including iOS phones made by Apple Inc.,Android OS phones, Microsoft OS phones, Blackberry phones, digital musicplayers, or any electronic device capable of running computer softwareand displaying information to a user, memory cards, other memory storagedevices, digital cameras, external battery packs, external chargingdevices, and the like. Certain types of electronic devices which areportable and easily carried by a person from one location to another maysometimes be referred to as a “portable electronic device” or “portabledevice.” Some non-limiting examples of portable devices include: cellphones, smart phones, tablet computers, laptop computers, wearablecomputers such as watches, Google Glasses, etc. and the like.

The New Tool 4400 can be a digital device that, in terms of hardwarearchitecture, generally includes a processor 4402, input/output (I/O)Interfaces 4404, a radio interface 4406, a data store 4408, and memory4410. It should be appreciated by those of ordinary skill in the artthat FIG. 4 depicts the New Tool 4400 in an oversimplified manner, and apractical embodiment may include additional components and suitablyconfigured processing logic to support known or conventional operatingfeatures that are not described in detail herein. The components(processor 4402, input/output interfaces 4404 (“input/output” or “I/O”),radio interface 4406, data store 4408, and memory 4410) arecommunicatively coupled via a local interface 4412. The local interface4412 can be, for example but not limited to, one or more buses or otherwired or wireless connections, as is known in the art. The localinterface 4412 can have additional elements, which are omitted forsimplicity, such as controllers, buffers (caches), drivers, repeaters,and receivers, among many others, to enable communications. Further, thelocal interface 4412 may include address, control, and/or dataconnections to enable appropriate communications among theaforementioned components.

The processor 4402 is a hardware device for executing softwareinstructions. The processor 4402 can be any custom made or commerciallyavailable processor, a central processing unit (CPU), an auxiliaryprocessor among several processors associated with the New Tool 4400, asemiconductor-based microprocessor (in the form of a microchip or chipset), or generally any device for executing software instructions. Whenthe New Tool 4400 is in operation, the processor 4402 is configured toexecute software stored within the memory 4410, to communicate data toand from the memory 4410, and to generally control operations of the NewTool 4400 pursuant to the software instructions. In an exemplaryembodiment, the processor 4402 may include a mobile optimized processorsuch as optimized for power consumption and mobile applications. The I/OInterfaces 4404 can be used to receive user input from and/or forproviding system output. User input can be provided via, for example, akeypad (e.g., 2400 b in FIG. 2a ), a touch screen, a scroll ball, ascroll bar, buttons, bar code scanner, and the like. The I/O Interfaces4404 may include an adapter or vehicle interface for connecting to avehicle computer, for running diagnostics, reprogram or reset modules.System output can be provided via a display device (e.g., 2400 a in FIG.2a ), such as a liquid crystal display (LCD), touch screen, and thelike. The I/O Interfaces 4404 can also include, for example, a serialport, a parallel port, a small computer system Interface (SCSI), aninfrared (IR) Interface, a radio frequency (RF) Interface, a universalserial bus (USB) Interface, and the like. The I/O Interfaces 4404 caninclude a graphical user Interface (GUI) that enables a user to interactwith the New Tool 4400. Additionally, the I/O Interfaces 4404 mayfurther include an imaging device, i.e. camera, video camera, etc.

The optional radio interface 4406 and the communication module 4418enable wireless communication to an external access device or network.Any number of suitable wireless data communication protocols,techniques, or methodologies can be supported by the radio 4406,including, without limitation: RF; IrDA (infrared); Bluetooth; ZigBee(and other variants of the IEEE 802.15 protocol); IEEE 802.11 (anyvariation); IEEE 802.16 (WiMAX or any other variation); Direct SequenceSpread Spectrum; Frequency Hopping Spread Spectrum; Long Term Evolution(LTE); cellular/wireless/cordless telecommunication protocols (e.g.3G/4G, etc.); wireless home network communication protocols; pagingnetwork protocols; magnetic induction; satellite data communicationprotocols; wireless hospital or health care facility network protocolssuch as those operating in the WMTS bands; GPRS; proprietary wirelessdata communication protocols such as variants of Wireless USB; and anyother protocols for wireless communication.

The data store 4408 may be used to store data. The data store 4408 mayinclude any of volatile memory elements (e.g., random access memory(RAM, such as DRAM, SRAM, SDRAM, and the like)), nonvolatile memoryelements (e.g., ROM, hard drive, tape, CDROM, and the like), andcombinations thereof. Moreover, the data store 4408 may incorporateelectronic, magnetic, optical, and/or other types of storage media.

The memory 4410 may include any of volatile memory elements (e.g.,random access memory (RAM, such as DRAM, SRAM, SDRAM, etc.)),nonvolatile memory elements (e.g., ROM, hard drive, etc.), andcombinations thereof. Moreover, the memory 4410 may incorporateelectronic, magnetic, optical, and/or other types of storage media. Notethat the memory 4410 may have a distributed architecture, where variouscomponents are situated remotely from one another, but can be accessedby the processor 4402. The software in memory 4410 can include one ormore software programs, each of which includes an ordered listing ofexecutable instructions for implementing logical functions. In theexample of FIG. 4, the software in the memory 4410 includes a suitableoperating system (O/S) 4414 and programs 4416. The operating system 4414essentially controls the execution of other computer programs, andprovides scheduling, input-output control, file and data management,memory management, and communication control and related services. Theprograms 4416 may include various applications, add-ons, etc. configuredto provide end user functionality with the New Tool 4400. For example,exemplary programs 4416 may include, but not limited to, a web browser,social networking applications, streaming media applications, games,mapping and location applications, electronic mail applications,financial applications, and the like. In a typical example, the end usertypically uses one or more of the programs 4416 along with a networksuch as the system disclosed herein.

In some embodiments, the New Tool 5400, 4400 may be a new or an enhancedautomotive diagnostic scan tool that is designed or adapted tospecifically support the collision repair process as described herein.As shown in FIG. 4 as an example, the New Tool 4400 may be an A/M ScanTool or OEM Scan Tool 4420, which may have or be enhanced to include adata store 4408, a processor 4402, a memory 4410, an operating system4414, a local interface 4412 a radio interface 4406, input/output(keyboard, display, etc) and user (e.g., GUI) interfaces 4404 and acommunication module 4418. As shown, the communication module 4418 maybe configured to enable various communication protocols (e.g., Ethernet,Wi-Fi, Bluetooth, USB, etc.) for connecting the enhanced scan tool 4400to the Internet or to the workflow module 5101, and thus became anactive node in the network 5100.

The New Tool 4400 may be further designed or enhanced to includeapplication software 4416, third-party applications 4419 and, moreimportantly, workflow applications 4421, specifically configured toenable the New Tool 4400 to interact with the workflow module 5101, asit will be described in more detail hereinafter. The third-partyapplications 4419 may include applications for claims, productionscheduling, car rental, fleet management, third party administration,independent appraiser, and so on.

The New Tool 4400 may be further enhanced to include a Repair ProcedureData module 4417, which may include databases 4417 a-b for storing OEM(Original Equipment Manufacturer) and/or A/M (after market) specificRepair Procedure Data, as well as optional notes from the service writeror production manager for example, received from the workflow module5101 for the particular vehicle (e.g., make and model associated withthe scanned VIN number) and for the necessary repairs and viewable on adisplay 2400 a (see FIG. 2a ) by the repairing technician, using arepair procedure application 4421 a. The Repair Procedure Data mayinclude audio and/or visual (e.g., images, videos) instructions orguides on how to repair or replace the specific part for the particularvehicle that needs repair.

Again, the New Tool 4400 (i.e., 5400 in FIG. 5) may be enhanced toinclude one or more workflow applications 4421. The user interfaces(“UI”) 4404, may for example allow the technician to receive and senddata, including receiving OEM and A/M Repair Procedure Data and/or notesto and from the service writer or production manager for example,through the workflow module 5101, using the workflow application 4421 a,receiving claim data from the workflow module 5101 using the claimapplication 4421 d, receiving or sending repair order data (such astechnician assignments, technician Repair Log Data, tech's flat ratehours, repair notes, etc.) using for example the workflow application4421 a or a billing application 4421 c, and other data relevant to thevehicle, the repair order and the insurance claim being processed. As anexample, a messaging application 4421 b (e.g., SMS) may also be providedto enable technician's communication directly from the workflowapplications module 4421 with repair facility personnel, insureradjuster, car owner, car manufacturer, parts providers, and so on.

Again, the New Tool 4400, in addition to the enhancing featuresdescribed herein (i.e., 4417, 4421, 4418, etc), may contain the featuresand functions of a standard A/M Scan Tool 4420 or OEM Scan Tool that canrun diagnostics, reprogram or reset modules, and other related functionsfor multiple vehicle manufacturers.

In some embodiments, the New Tool 4400 may capture reports of thevehicle's electronic system status before and after repairs (“Pre-Scan”and “Post-Scan”) and communicates those Pre & Post Scan reports to theWorkflow Module 5101. The Pre-Scan helps identify the issues that existwith electronic/computerized modules and sensors on the vehicle beforethe repair begins. Pre-scans will show things like fault codes,communication errors, etc. indicating damaged control modules, sensors,cameras, etc. on the vehicle. This helps to document the pre-repaircondition of the vehicle and aids in accurate damage assessment anddeveloping a repair cost estimate. The Post-Scan may be used to documentthat the vehicle has a clean electronics “report card” showing that allsystems are returned to proper function. So, both the Pre-Scan and thePost-Scan, in combination, enable the Workflow Module to document thatall necessary repairs were completed and that they were completedproperly. It should be noted that an advantage of this process is thatit contributes to vehicle safety. Further, the Pre-Scan may also supportbilling by providing evidence of what repairs were needed.

The New Tool may be connected to the vehicle computer before repairsstart to do the Pre-Scan and the New Tool may be configured to push datato the Workflow Module on completion of the scan. Typically, the toolwould then be disconnected and repairs begun. During repairs however,the New Tool may be reconnected to perform calibrations, resets, andreprogramming. This would generate Repair Log Data that includes a dateand time stamped work/repair log that may also be pushed to the WorkflowModule. As an example, once the technician replaces an airbag sensor andputs the bumper back on the vehicle, he would use the New Tool to resetthe airbag sensor fault code. As another example, if the technicianremoved the passenger seat, he would have to recalibrate the seat weightsensor that is used to avoid deploying the airbag if a child is in theseat. The Repair Log Data including the date & time stamped log of theserepair operations, captured by the New Tool and pushed to the WorkflowModule, can be used for example to support billing the insurer for theserepair operations. Today, the repair shop has no way to prove theyrecalibrated the seat weight sensor if they do the work themselves, sothe insurer may not be pay for it. If they take the car to thedealership they receive an invoice showing the work was done, but itgreatly disrupts production. Using the system and processes disclosedherein, the repair shop is able to perform the work quickly in-house andhave documentation to support billing the insurance company (and toprove the system is now in proper calibration). The tool may then bereconnected after all repairs are completed and the Post-Scan may be runto ensure that all systems are free of fault codes.

Thus, in some embodiments, the New Tool logs, stores, and/or forwardsdata about each diagnostic and repair operation that the New Tool isused to perform, providing a detailed set of Repair Log Data thatincludes a date & time stamped log of the actual operations it hasperformed. In an embodiment, the technician may be prompted to log onthe New Tool, and the New Tool may automatically and in real timedate/time stamps all of its operations and push them to the WorkflowModule. In this way, the Workflow Module has the Repair Log Data neededto produce a detailed work/repair log for diagnostic repairs.

Hence, from the above description it can be derived that some examplesof the functions that may be included in the Workflow Module include (a)Recording of the results of a vehicle systems diagnostic scan before andafter repairs (Pre-Scan and Post-Scan), or, optionally, even duringrepairs; (b) recording of repair operations completed by the technicianduring repairs (Repair Log Data), for example the replacement of acomputerized vehicle module or the resetting of a module that has set aDiagnostic Trouble Code; (c) recording of Repair Procedure Data thatwere referenced during the course of repairs; (d) recording of the timespent by the technician during the repairs (based on the Repair Log Datadescribed hereinbefore).

In some embodiments, the New Tool 4400 (2400 in FIGS. 2a-b ) may be acombination of an adaptor device 2104 (FIG. 2b ) which supports vehicleconnectivity (commonly referred to as a “Dongle”) and a computer device2105 which may be a laptop, tablet or smartphone. If enhanced asdescribed herein, the New Tool 4400, 2400 can work using a variety ofcomputer devices 2105 for the user interface 4404 and can use theindustry standard hardware platforms of these devices (e.g., asprocessor 4402). In other embodiments, the New Tool 4400, 2400 may be astand-alone tool 2107 (as shown in FIG. 2a ) that combines a vehicleinterface 4412, a processing module 4402, and user I/O interface 4404(e.g., a display 2400 a and a keyboard 2400 b), all in a single device.In further embodiments, the New Tool 4400 may be a proprietary tool thatis designed and built specifically for the purpose of functioning in theworkflow and network described herein, or it may be an existing toolthat is programmed, integrated, or otherwise modified to perform any ofthe functions described herein.

The Workflow Module

The Workflow Module, 5101, 7101, in some embodiments, may be a workflowsolution for streamlining the processing of diagnostic and other dataduring the collision repair process. The Workflow Module in conjunctionwith the New Tool streamlines the processing of diagnostic and otherdata during the collision repair process by for example providing therepair technician with equipment and data to correctly return thevehicle to pre-accident function. The Workflow Module utilizesstreamlined electronic data exchange to speed up repairs, ensure correctprocedures are utilized, and, in addition, to document the repairoperations to support billing and proof of correct repair. In order toachieve these objectives and in the same time avoid network congestion,use fewer computer and network resources and/or enable the utilizationof smaller databases, the Workflow Module 5101, 7101 manages data anddata flow, retrieves, organizes, stores, packages on-demand and sendsvehicle and Repair Procedure Data. The enhanced access to data inreal-time and near real-time enabled by the Workflow Module supportsmore accurate and timely decisions on vehicle repair, billing, andclaims processing which enables proper repairs, which are critical tovehicle and people safety; in addition, it enables improved repairfacility billing processes, and streamlined claims processing. In anexample, the Workflow Module 5101, 7101 may include indexes and dataaccess capabilities that allow the data to be queried by a variety ofmethods. This indexing allows a user to access all data related to forexample: (a) a particular insurance claim (those elements indexed to agiven claim number); (b) to a particular vehicle (those elements indexedto a particular Vehicle Identification Number (“VIN”); or (c) to aparticular vehicle make/model. The new Workflow Module may optionallystore data locally on a computer system operated by the repair shop,utilize a model in which data is stored in a cloud computing model on aremote server and accessed via the Internet, utilize a model in whichthe data is stored on a central server connected via Wide Area Network(WAN), and/or utilize other data storage and access methods or othertypes of data networks.

FIG. 7 illustrates an example of architecture of the workflow modulefrom the systems depicted in FIGS. 1 and 5-6, according to severalaspects. As shown, the workflow module may have a communicationmodule/layer 7190, which, similarly as described earlier when referringto the New Tool and FIG. 4, can use various communication protocols(Ethernet, Wi-Fi, Bluetooth, etc). The communication module 7190 may beused to connect the workflow module 7101 with the New Tool, the repairfacility system/network and with third party networks (e.g., insurers'networks, car manufacturers' networks, etc) as exemplary shown in FIGS.1 and 5-6. Again, APIs 7102 may be provided to facilitate data exchangebetween the workflow module 7101 and the New Tool 5400, repair facilitynetwork 1192, and third party networks (e.g., 1190, 1191, 1193).

The workflow module 7101 may be configured to include and/or employ oneor more specialized databases 7143 a-h to facilitate the data managementas described herein. Again, these specialized databases are relativelysmall because, in part, as described herein, the workflow module isconfigured to connect and exchange data with, and thus take advantageof, already existing systems having some of the needed data. Scan tooldata received from the New Tool may be stored in a vehicle diagnosticdatabase 7143 a. The scan tool data may include pre and post scanreports, code resets, reprograming and recalibrations, diagnosticrepairs and/or other vehicle data. A vehicle configuration database 7143b may be provided to store VIN, vehicle year/make/model, and thedetailed list of installed vehicle components based on the option andtrim packages included on the specific vehicle. A Repair Proceduredatabase 7143 c may be provided to store Repair Procedure Data receivedupon specific request for the specific vehicle repair, for example fromcar manufacturer networks. The Repair Procedure Data may include wiringdiagrams, standard repairs times, etc. Again, this arrangement(receiving and storing only specific, on-demand Repair Procedure Data)ensures reduced data flow and usage of a small Repair Procedure database7143 c and of fewer network resources. Also, the connectivity betweenthe New Tool and the other claims, estimating and repair managementsystems in use allows for annotation of Repair Procedure Data to supportcommunication regarding the repair plan amongst the various partiesinvolved in the repair and claims process. Again, this increases thelikelihood that proper repair are performed on the vehicle, which inturns increases vehicle and people safety.

An insurance claims database 7143 d may also be provided to receive andstore claim data from insurers' network, for access by for example therepair shop's network. A repair order database 7143 e may be provided toreceive and store repair order data from the repair facility's networkfor access for example by the repair technician via the New Tool. Imagedata (e.g., images of collision damage) received for example from anestimator may be stored into an image database 7143 f for access forexample by the repair facility staff. A Technician using a New Tool withan optional camera may also collect and annotate images during therepair process and include them in the image database. A billingdatabase 7143 g may be provided to store for example billing profiledata, final bills issued by repairer for viewing by the insurer. Otherdatabases 7143 h may be provided to store other data such ascommunications between technician and repair shop's staff, etc.

As show in FIG. 7, the workflow module 7101 may include severalapplications 7142 to enable the workflow module to perform theoperations and functions described in this disclosure. For example, adocument management application 7142 a may be provided to formatreports, index documents, and/or for editing, viewing or printingdocuments. A billing and payment application 7142 b may be provided tomanage billing profiles, check to ensure that scan operations match withthe billing profile and process, etc. An image processing application7142 c may be provided to capture, annotate and communicate/transferimages. A claims 7142 d and a collision repair application 7142 e may beprovided to process insurance claim data, repair planning communications(via, SMS, email, etc.), repair issues, supplemental documentations andrequests, process diagnostic data received from the enhanced scan tool,etc. A data manager application 7142 f may be provided to crossreference scan tool data to existing claims and repairs via VIN match,Year/Make/Model of vehicle, etc., index data by vehicle VIN, repairorder number, claim number, technician ID, etc. A repair procedureapplication 7142 g may be provided to process Repair Procedure Datareceived from the car manufacturers, car information systems, etc. Othersuitable applications 7142 g, such as applications supportingcommunications (SMS, email, etc.) may be provided as well.

Thus, in some embodiments, the system disclosed herein, allows theWorkflow module to monitor and record in real time diagnostic scanningactivity (e.g., Pre-scan and Post-Scan) and/or diagnostic Repair LogData performed by the technician with the New Tool. This data is thenprocessed, stored, used as the basis for generating new data andstreamlined to various entities involved in the vehicle collision repairprocess. Again, this data's flow architecture, as described herein,ensures that fewer network resources are used in the collision repairprocess and associated claim processes, while increasing vehicle safety,by for example documenting that all necessary repairs were doneproperly, and thus preventing or at least reducing errors and/or fraud.The enhanced access to data in real-time and near real-time enabled bythe Workflow Module supports more accurate and timely decisions onvehicle repair, billing, and claims processing which enables properrepairs and also improved repair facility billing processes, andstreamlined claims processing.

In an example, an operator could provide the Workflow Modulefunctionality described herein, to repair facilities, as a SaaS(software-as-a-service). For example, a workflow software, programmedaccording to the Workflow Module's processes and functions describedherein, may be installed on operator's server(s) and then allow repairfacilities to connect their network to it. So, in this example, theWorkflow Module would be in fact the operator's server (or cloud)running the workflow software. The operator may also supply the New Toolto the repair facility, so that The New Tool can then talk to theWorkflow Module.

As another example, the workflow software may be licensed to beinstalled on the repair facilities' server, network or cloud. So, theWorkflow Module would be in this example a repair facility's server (orcloud) running the workflow software. The operator may also supply theNew Tool to the repair facility, so that The New Tool can then talk tothe Workflow Module.

As another example, the operator may provide a New Tool (e.g., a laptopwith a dongle), which includes and can run the Workflow software. Sincethe New Tool is always a node of or part of the new system/network,including repair facility's network and optionally third parties'networks (insurers, vehicle manufacturers, etc), this arrangement may bean option. However, there are some downsides associated with this thisapproach. One may be that the New Tool may need to be quite a powerfuland thus heavy computer, and thus, likely inconvenient to carry around;plus, it could be lost, damaged, etc.

As another example, the New Tool may be an existing scan tool that mayalready have the capability to send its data to a server, which may bemanaged by the scan tool manufacturer. In this example, the WorkflowModule may be adapted to access the scan tool manufacturer server andpull in data related to the vehicle being repaired and then perform itsfunctions. The New Tool may still need to be enhanced (e.g., withsoftware installations) to have the full functionality described herein,such as for example receiving and displaying to the technician theRepair Procedure Data retrieved by the Workflow Module from the vehiclemanufacturer.

The Workflow Module in some embodiments may also utilize tables(“Operations Code Table”) which can be maintained for example by thecollision repair organization or the automotive insurer. In someembodiments, these Operations Code Tables may be an extension of oraddition to a parts/labor code table on the repair shop's management orestimating system, or the Operations Code Table may be a standalonetable to support the Workflow Module. The Operations Code Table in someembodiments may store the shops' standard rates for diagnostic repairoperations, as well as custom payment profiles for various payers (e.g.Insurance company, insurance claims office, fleet customer, wholesaleaccount, etc.). An example of the use of Operations Code Table would bethat for all claims assigned to a repair facility as part of thatinsurer's Direct Repair Program (“DRP”), in which the rate for aPre-Scan and Post-Scan is $25 each, and for body module reset is $35each. These Operations Code Tables may store various categories ofspecific repair operations, their descriptions, and their associatedbilling rates which may be expressed as (a) rate by time spent by thetechnician (e.g. billed at the shops' agreed rate for mechanical labor),(b) rate based on a fixed amount of time (e.g. one hour at the shop'sbody labor rate), and/or (c) flat rate per operation (e.g. $25 permodule reset). This Operations Code Table allows the repair organizationto quickly and accurately bill the party paying for repairs and tosupply backup documentation to support the billing. In some embodiments,the Workflow Module in conjunction with the Operations Code Table couldautomatically generate new billing lines for the repair order thatincluded both the description of the operation and the price from theOperations Code Table. In some embodiments, these new billing linescould be passed to the repair shop's systems as a StandardizedTransaction (e.g. CIECABMS, etc.).

The New API

In some embodiments, the New API (e.g., 1102, 5102) may comprise aspecification for the method of exchanging data between the Workflowmodule 1101 and/or various systems utilized in the collision repair,billing, and automotive claims processes described herein. In someembodiments, the implementation of the systems (e.g., 1100, 5100) andmethods described herein may include the publication of a SoftwareDevelopers Kit (SDK) and/or an Application Programming Interface (API)that will allow for application developers and data providers toimplement Interfaces among the various components of the systems. Thedata exchange of the New API may be accomplished with StandardizedTransactions (e.g. CIECA BMS transactions, etc.) or may be accomplishedby other published or custom data formats.

As an example, optional integration via the New API with OEM and otherthird party Repair Procedure Data may be provided (see for example 1193in FIG. 1), to allow technician access to repair procedures via the NewTool (e.g., 2400, 5400) during the course of repairs, as describedherein. This could include both Repair Procedure Data from the vehiclemanufacturer (for example: Toyota, Honda, Ford, G/M, etc.) and thirdparty sources (for example; I-CAR, ETI, AllData, etc.). This integrationwith both the Workflow Module and the New Tool allows for multipleparties involved in the repair and claims workflow to view, attach, andannotate Repair Procedure Data specific to the repair event and tointeract with one-another, in real-time or nearly in real time, whichprovides substantial advantages over existing tools (e.g., accuracy ofrepair for safety purposes).

As another example, optional integration may be provided via the New API6102 with other collision information systems (1191 in FIG. 1; 6195 inFIG. 6), which may or may not be in use at the collision repairfacility, including the repair facility's estimating system 6196/FIG. 6(for example: CCC ONE, Mitchell Estimating/UltraMate, Solera Audatex,etc.) and other 6197 systems in use by the repair facility formanagement 5191 a, 6195 and billing 6190 b (for example: Reynolds &Reynolds, ADP, CCC Repair Workflow, Mitchell Repair Center, RomeTechnologies, etc.). The New API could also be utilized for dataexchange with vehicle OEMs, insurers claims management systems (1190 inFIG. 1; 6190 a in FIG. 6), parts manufacturers and suppliers 5194/FIG.5, and other entities involved in the automotive collision and claimsprocesses.

Reference will now be made again to FIG. 1 and FIGS. 5-6. Again, FIG. 1and FIGS. 5-6 illustrate examples of system (“computer system”,“computer network”) architectures and of diagnostic and repair data flowarchitectures, according to several aspects. Referring to FIG. 1, it canbe seen that in an example, the system 1100 may include the workflowmodule 1101, which may be connected to the repair facility network(“RFN”) 1192, which may include one or more servers (not shown) and oneor more client computers used by staff 1211. The RFN 1192 as well as theworkflow module may be connected with a cloud computer system 1141. Anew Tool 1400 to be used as described herein by a technician whenscanning and repairing a vehicle 1180, is also connected to the system1100, via the RFN 1192 in this exemplary architecture. Further,optionally, the system may include or connect to various third partysystems, such as payer systems 1190 (insurers, CMS, Fleet systems,etc.), collision info services systems (e.g., CCC, Mitchell, Rome, etc.)and/or OEM and A/M repair procedure systems 1193 (e.g., Toyota TIS,MOTOR, Alldata, etc.). In this example, the Workflow Module may be asoftware running on one or more servers (not shown), which are connectedto the RFN 1192. The system 1100 may be configured to support the dataflow and the processes and functions of the Workflow Module 1101 and ofthe New Tool 1400 as described in detail in this disclosure. Advantagesof this architecture include enhanced decision making during the repairand claims process based on real-time or near real-time access to datawhich is indexed and cross referenced by the Workflow Module usingmethods not previously available. An example of this is that a collisionfacility estimator when developing the repair estimate accessed aVehicle Repair Procedure that indicated a special battery disconnectprocedure was necessary. The estimator would append this Vehicle RepairProcedure to the Workflow Module data record for this vehicle along withan annotation directing the technician to review the battery procedureprior to initiating the repair. The Technician using the New Tool isalerted upon start of repairs of the subject vehicle of the estimator'sannotation, can review the Vehicle Repair Procedure on the New Tool andthereby avoid causing additional work necessitated by an incorrectbattery disconnection.

Unlike in FIG. 1, in FIG. 5, the New Tool(s) 5400 may be connecteddirectly to the Workflow Module 5101 and indirectly to third parties'systems (5190 a, 5193, 5194, 5191 a). In this exemplary architecture,the Workflow Module 5101 may be software installed on a server of therepair facility system (1192 in FIG. 1). It should be noted that severalNew Tools 5400 may be simultaneously connected to the Workflow Module5101. This may be typical, as each repair technician may carry and useone of the New Tools 5400. This architecture has advantages when forexample the repair facility may have poor connections to the Internetand local connectivity provides superior processing.

In FIG. 6, another exemplary system architecture 6100 is depicted. TheNew Tool 6400 may be connected to a server (e.g., scan tool manufacturerserver) 6141 and configured to send data thereto. In this example, theWorkflow Module 6101 may be adapted to access server 6141 and pull indata related to the vehicle being repaired and then perform itsfunctions as described in this disclosure. In addition, the New Tool6400 may be configured to also have a direct connection 6198 with theworkflow module 6101. Finally, the Workflow Module 6101, which again,here also may be a software installed on the RFN, may connect optionallyto various third party systems (6190 b, 6194 b, 6195, 6196, 6197).

FIG. 2a illustrates an example of a standalone diagnostic scan tool usedas an active node in the computer networks from FIGS. 1 and 5-6,according to an aspect. FIG. 2b illustrates another example of adiagnostic scan tool used as an active node in the computer networksfrom FIGS. 1 and 5-6, according to an aspect.

FIGS. 3a-3c are sections of a flow chart illustrating an example ofoperation of the workflow module from the systems depicted in FIGS. 1and 5-6, according to an aspect. FIG. 3a shows an example of operationof the workflow module during an estimate and approval phase. FIG. 3bshows an example of operation of the workflow module during a vehiclerepair phase. FIG. 3c shows an example of operation of the workflowmodule during a payment phase. It should be understood that theflowcharts from FIGS. 3a-c and their description, or parts thereof, maybe used to construct logic (e.g., write software) for the workflowmodule to enable it to performs the functions and processes describedherein.

As shown in FIG. 3 a, in an example, a collision repair process maystart (step 3110) with the insurer or payer (e.g., owner of vehicle)sending, via an information provider's network (CCC, Solera, Mitchellfor example), an insurance estimate assignment to repairer (e.g.,collision repair shop). Next, step 3111, a collision repair shop userwould use the workflow module applications 4421 to connect the New Tool4400 (to the Workflow Module) and download, steps 3112-3113 theinsurance assignment for a new repair job. Included in the databases7143 utilized in the Workflow Module 7101 and downloaded with theinsurance assignment could be tables (step 3120) that indicate what theagreed-to pricing for various diagnostic activities and repairoperations were for that specific insurer. Other data downloaded couldinclude OEM and Aftermarket Repair Procedure Data (3119) that isspecific to the vehicle and repair involved, which may include dataeither chosen or annotated by the service writer that prepared therepair estimate. Other data included may be the specific technicianassigned to this repair, the flat rate hours for the various operationson the repair estimate, and the promised delivery date and othercritical production scheduling dates.

The assigned technician would then use the New Tool 5107, 6107 toconnect to the vehicle (step 3114), to do a pre-repair scan; the NewTool would verify that the vehicle VIN matched the Repair Order and theinsurance claim VIN. If the verification is satisfactory, the repairestimate is finalized (step 3212), sent to insurer/payer for approval(step 3115). If approved, a technician is assigned (step 3116) and theNew Tool file is updated (step 3117) with technician assignment, andinsurer/payer approval. At the end of the pre-repair scan, a pre-repairdiagnostic report would be produced and automatically uploaded to theshop's management system with date/time stamp. This uploading may be forexample direct, but still accessible by the Workflow Module, as shown inFIG. 1, or may be via a cloud data storage method in which case theWorkflow Module may provide connectivity between the cloud data storageused by New Tool and the shop and insurer systems (see FIGS. 5-6).

The technician would then perform required repairs, resets,reprogramming, etc. using the New Tool (step 3121), with each operationas part of the Repair Log Data being captured by the New Tool for upload(step 3122) using standard code if referenced as such (steps 3123-3125)or as a manual entry (step 3125). The Workflow Module's Operations CodeTable (step 3132) can be used to inform the technician whether a certainoperation is typically compensated by the insurer, and if so, at whatrate (step 3126). This can help the technician to triage potentialdiagnostic operations into (a) those to be completed immediately andwill be compensated by the insurer, (b) those that may be completed eventhough they are not likely to be compensated, and (c) those that will benoted in the file as a recommended service. The technician may alsocreate supplemental request (step 3127) for repairs not listed ascompensable in the Operation Code Table.

Upon completion of the repairs (steps 3128-3129) an after-repair scanmay be performed and all of the relevant data for the repair would beavailable for upload to for example the shops management system andthrough the New API to other systems including selected data beingtransferred to the insurer's claim system (step 3130). The WorkflowModule may capture all of the repair and diagnostic operationscompleted, to be stored in a data warehouse. This data warehouse maycontain data valuable to vehicle manufacturers, repair data providers,parts manufacturers, and others in the automotive aftermarket seeking toimprove vehicle function and repair processes.

In the payment phase shown in FIG. 3 c, the service writer may firstreview all diagnostic operations (step 3133), consult the Operation CodeTable (step 3120) and determine if the insurer/payer approved aparticular part or operation code (step 3134). If the answer is yes, theitem is added to the insurance paid section of the repair order bill(steps 3137, 3140). If the answer is no, the item can be billed to owner(steps 3136, 3139, 3140) or the repairer may forgo compensation (step3138). The Workflow Module provides enhanced billing over existingprocess through its ability to in real-time or near real-time combineand process vehicle diagnostic data from the New Tool, Operation Codedata, and data from other repair and claims systems to produce automatedbilling entries, or to inform repair facility staff of recommendedbilling.

FIG. 8a is a flow chart depicting an example of a basic process of useof the disclosed system by a collision repair facility, according to anaspect. As shown, at the completion of the repairs, the repairtechnician may use the New Tool 5400 to complete a vehicle diagnosticscan (step 8150). This is the Post-Scan. As described hereinbefore, thetechnician may also perform a Pre-Scan before the repairs begin and alsoconnect the New Tool to capture diagnostic repairs. The Post-Scan report(as well as the Pre-Scan report and work reports captured duringdiagnostic repairs) may then be uploaded (step 8151) to the WorkflowModule. As described hereinbefore, API 8102 may be provided to enabledata communication among the Workflow Module, New Tool, repair facilitynetwork and third parties' networks (e.g., insurers, vehiclemanufacturers, claim management services, etc).

Next, (step 8152), the Workflow Module may process the data receivedfrom the New Tool, and may create novel data outputs and reports. Anexample of a new output is a Post-Scan report that breaks out mechanicalrepair Diagnostic Trouble Codes (DTC's) that are unrelated to thecollision event and/or pre-date the collision event. This report informsthe customer of issues that are unrelated to the collision claim butstill need attention and gives the auto insurer assurance that onlyitems related to the collision were repaired as part of the claimpayment. The Workflow Module at this time may also process data receivedfrom the New Tool to create repair or work logs of diagnostic repairoperations completed during the repair process (Repair Log Data) usingthe New Tool. Examples of data that may be included on the work logwould be date/time stamped entries for start and stop times forperforming an ADAS (Advanced Driver Assistance Systems) systemrecalibration, or for resetting the seat weight sensor in the passengerseat. This work log, together with the other reports (Pre-scan,Post-scan) may be used to evaluate whether the vehicle was properlyrepaired and is thus safe to drive. These reports may also be used tosupport billing the insurance carrier for these operations.

Next, for example after being notified by the Workflow Module, therepair facility's system may access the new reports and match them withthe repair order (step 8154). The repair facility staff may optionallyreview (step 8155) the scan reports and/or the new reports provided bythe Workflow Module. The repair order file may next be updated with thescan reports and/or the new reports generated by the Workflow Module(step 8156). In an example, the repair order file may be stored in therepair facility's network and the update would occur after aninstruction was received from the Workflow Module. Finally, in step8157, a complete final repair bill may be generated based on the scanreports and or new reports generated by the Workflow Module and thefinal bill may then be uploaded to insurer's system with VIN verifiedscan reports.

Referring to the example as shown in FIG. 8 a, it should be noted thatthe disclosed system offers unique advantages over existing systems,processes and methods. As an example, the system provides a method todocument the diagnostic condition of the vehicle before (Pre-Scan),during and after (Post Scan) repairs and to capture and document scantool repair procedures executed on the vehicle in a manner that does notrequire manual intervention. The process moves data seamlessly throughIP connectivity, so that the repairer's estimating and/or managementsystem and by extension the insurer's claims management systems areupdated with scan tool documentation. An additional benefit of thedisclosed system is that the method of documentation in a closed-loop IPsystem provides assurance to the repairer and the insurer that thedocumented operations are proven to have been conducted on the vehiclewith the VIN# shown on the documents. Thus, some of the benefits of thesystems and associated processes disclosed herein are safe repairs,enhanced billing process, and the prevention or reduction of errorsand/or fraud.

FIG. 8b shows an example of a basic embodiment of the disclosed systemas used by an independent appraiser, according to an aspect. As shown,the repair technician may use the New Tool 5400 to complete a vehiclescan (step 8150). This may be the Pre-Scan, Post-Scan or scans duringrepair while for example performing diagnostic repairs as describedhereinbefore (work logs). The scan report(s) and/or the work logs maythen be uploaded (step 8151) to the Workflow Module. Again, API 8102 maybe provided to enable data communication among the Workflow Module, NewTool, repair facility network and/or third parties' networks (e.g.,insurers, vehicle manufacturers, claim management services, etc).

Next, (step 8157), the Workflow Module may process the data (scanreports and/or work logs) received from the New Tool, and may index thedata or the newly generated report(s) (e.g., DTC's that predate thecollision event, unrelated mechanical repairs) using the VIN, or otherID. Next (step 8158), an independent appraiser network/system may bepermitted to connect to the Workflow Module and access the report(s).The independent appraiser system may then match the report(s) to claimnumber by using the VIN. The appraiser staff may optionally review (step8159) the scan reports and/or the new reports provided by the WorkflowModule. The claim file may next be updated with the scan reports and/orthe new reports generated by the Workflow Module (step 8160). Finally,in step 8157 b, a complete final claim file may be generated based onthe scan reports and/or the new reports generated by the Workflow Moduleand the final claim file may then be uploaded to insurer's system withVIN verified scan reports.

Referring to the example as shown in FIG. 8 b, the system offers uniqueadvantages over existing processes and methods. The system provides amethod to document the diagnostic condition of the vehicle before,during and after repairs and to capture and document scan toolprocedures executed on the vehicle in a manner that does not requiremanual intervention. The process moves data seamlessly through IPconnectivity so that the independent appraisers' estimating and/ormanagement system and by extension the insurer's claims managementsystems are updated with scan tool documentation. An additional benefitof the disclosed system is that the method of documentation in aclosed-loop IP system provides assurance to the independent appraiserand the insurer that the documented operations are proven to have beenconducted on the vehicle with the VIN# shown on the documents.

FIG. 8c shows an example of a basic embodiment of the disclosed systemas used by an insurer, according to an aspect. As shown, the repairtechnician may use the New Tool 5400 to complete a vehicle scan (step8150). This may be the Pre-Scan, Post-Scan or scans during repair whilefor example performing diagnostic repairs as described hereinbefore(work logs). The scan report(s) and/or the work logs may then beuploaded from the New Tool (step 8151) to the Workflow Module. Again,API 8102 may be provided to enable data communication among the WorkflowModule, New Tool, repair facility network and/or third parties' networks(e.g., insurers, vehicle manufacturers, claim management services, etc).

Next, (step 8157), the Workflow Module may process the data (scanreports and/or work logs) received from the New Tool, and may index thedata or the newly generated report(s) (e.g., DTC's that predate thecollision event) using the VIN, or other ID. Next (step 8158 c), a claimmanagement network/system may be permitted to connect to the WorkflowModule and access the report(s). The claim management system (CMS) maythen match the report(s) to claim number by using the VIN. The insurerstaff may optionally review (step 8159 c) the scan reports and/or thenew reports provided by the Workflow Module. The claim file may next beupdated with the scan reports and/or the new reports generated by theWorkflow Module (step 8160). Finally, in step 8157 c, a complete finalclaim file may be generated based on the scan reports and/or the newreports generated by the Workflow Module and the final claim file maythen be uploaded to insurer's CMS system with VIN verified scan reports.

Referring to the example as shown in FIG. 8 c, the system offers uniqueadvantages over existing processes and methods. The system provides amethod to document the diagnostic condition of the vehicle before,during and after repairs and to capture and document scan toolprocedures executed on the vehicle in a manner that does not requiremanual intervention. The process moves data seamlessly through IPconnectivity so that the insurer's claims management systems are updatedwith scan tool documentation. Again, an additional benefit of thedisclosed system is that the method of documentation in a closed-loop IPsystem provides assurance to the insurer's field and claim office staff& management that the documented operations are proven to have beenconducted on the vehicle with the VIN# shown on the documents.

FIG. 8d shows an exemplary embodiment of the disclosed system'scapabilities related to communications in the repair facility, accordingto an aspect. As shown, the system disclosed herein provides a method bywhich the front office staff of a repair facility (e.g., estimators,repair planners, and production managers) can document a repair orderfile with repair procedures, diagrams, images, and notes relevant to theneeded repairs on the vehicle. In an example, an estimator may login theWorkflow Module application and start preparing a damage estimate (step8161), which may include the vehicle's VIN, repairs needed (e.g., frontbumper, bumper sensors etc.). Next, the Workflow Module may beconfigured to connect to an OEM or AM repair database (see 5194 in FIG.5) and, using the VIN, locate and download only the specific RepairProcedure Data (e.g., repair guide) needed for that vehicle and only forthe identified repairs. This, again, ensures that the data flow and thedatabase size of the Workflow Module (see 7143 c in FIG. 7) and of theNew Tool (see 4417 in FIG. 4) is minimized, saving system resources.

Next, the Workflow Module may automatically attach the repair proceduresto the vehicle file, having for example the VIN as the file number.Alternatively, the estimator may prepare the estimate on the repairfacility's system, attach the repair procedures to the file andoptionally annotate the repair procedures with notes (step 8162) andupload to the Workflow Module. Next, the Workflow Module indexes therepair procedure documents and the estimate using for example the VINnumber.

Through connectivity (e.g., IP connection) between the repair facilitysystems, the Workflow Module, and the New Tool, the information(estimate, repair procedures, etc.) may be passed to the technicianexecuting the repairs and can be accessed on the New Tool (step 8164).The technician via a two-way electronic messaging (such as SMS or emailas two non-limiting examples; see for example workflow application 4421b in FIG. 4) can interact with front office staff to request additionalinformation (step 8165), inquire about a proposed modification to therepair plan (step 8166), or document additional damage (step 8170) notshown on the existing damage appraisal estimate. Such additional damagemay be identified for example from a Pre-Scan report. Front office staffcan message the technician and optionally attach new repair proceduredocuments, and modify or approve a proposed repair plan (step 8171).

Next, the technician may perform the repairs, including diagnosticrepairs if needed using the New Tool that will generate the work logs(Repair Log Data). When the repairs are complete (step 8167), thetechnician may execute (step 8168) a post repair scan that will generatea Post-scan report (step 8169). All reports, as described hereinbefore,may be uploaded automatically by the New Tool to the Workflow Module,which may store and index them in vehicle diagnostic database 7143 a(FIG. 7) and/or process them, including by generating new reports asdescribed hereinbefore.

Thus, in an aspect, the communications capabilities described hereinimprove over existing systems and methods in that the New Tool isconnected (via IP for example) through the Workflow Module to supportcommunications with the front office specific to a given vehicle repair.

FIG. 8e shows an exemplary embodiment of the disclosed system'scapabilities related to repair payment profiles, according to an aspect.As shown, the Workflow Module of the system serves to electronicallylink payment profile information to support repair decisions andaccurate billing to the party paying for repairs. These payment profilesmay be stored optionally in the repair facility estimating system, therepair facility management system or in the Workflow Module. Afterreceiving the assignment from the insurer (step 8172), the paymentprofile of that insurer for the particular vehicle that needs repairsmay be accessed (step 8173). An example of a payment profile entry is asfollows: Allstar Insurance pays for pre-repair scans on all vehiclesmodel year 2012 and newer, at a rate of $25 plus one hour at the bodylabor rate.

The payment profiles inform both the shop estimator/repair planner andthe technician about how to plan for and execute repairs (step 8174).For example, if a certain insurer does not pay for pre-repair scans onthe subject vehicle, and damage is light, the estimator/repair plannermay decide to forgo a pre-repair scan. The repair plan may then be sentvia API 8102 to the Workflow Module, which may store it, include it inthe vehicle file (step 8175) and make it available to the technician onthe New Tool. The technician may also modify his/her decisions based onpayment profile data which is now viewable and available on the NewTool. For example, seeing that the insurer pays for steering angle reseton this vehicle, the technician may perform that operation. Thetechnician uses the New Tool to perform repairs (step 8176) and the NewTool's data logging capabilities record (step 8177) the technician timespent performing the procedure (Repair Log Data) and can be used tosupport and document repair billing.

The advantage of the disclosed system over prior methods is that theWorkflow Module links existing and new payment profile data with thescan tool performing the repairs (New Tool) through IP connectivity.This improves communication of payment profile information over othermethods. The disclosed process also allows for the system to log timespent performing the repair operations with the New Tool andsystematically process the time logs to support and document the repairbilling.

FIG. 8f is a flow chart depicting exemplary steps of an exemplaryembodiment of the disclosed system capabilities related to RepairProcedure Data, according to an aspect.

Non-limiting examples of Repair Procedure Data include databasessupplied by vehicle manufacturers such as Toyota's Technical InformationSystem (TIS), Alldata, Mitchell's TechAdvisor, and Motor InformationSystems. The Workflow Module is able to store and forward (step 8180)Repair Procedure Data noted by and optionally annotated by the estimator(step 8178) and makes it available to the technician on the New Tool, sothat he can consult them while working on the vehicle (step 8181). Thetechnician can add notes based on the Repair Procedure Data accessed,and may also request additional Repair Procedure Data through the systemeither by accessing Repair Procedure Databases using the New Tool, viathe Workflow module (see for example FIG. 5) or directly (steps8153-8179), or by messaging through the Workflow Module so that theestimator/repair planner can access and send addition Repair ProcedureData documents. Thus, in an aspect, the disclosed system improves overexisting systems and methods in that the New Tool combines the functionsof a scan tool and the ability to receive repair plans and RepairProcedure Data on a single device.

It should be understood that the flowcharts from FIGS. 8a-f and theirdescription, or parts thereof, may be used to construct logic (e.g.,write a software) for the Workflow Module and/or the New Tool to enablethem to perform the functions and processes described herein.

In some embodiments, the disclosed system may include a machine (the NewTool) and method of processing Diagnostic Data during the collisionrepair and automotive claims processes that allows for both diagnosticbased repairs and the documentation of repair operations to support filedocumentation for proving that reliable repairs were performed and alsofor billing using a single system (the Workflow Module).

In some embodiments, the disclosed system and methods may allow atechnician to access data from the repair shop's management and/orestimating systems via the same device (the New Tool) used to performdiagnostic data based repairs.

In some embodiments, the disclosed system and methods may include amethod of electronically verifying the vehicle VIN match from the NewTool to confirm an exact match with the VIN on the insurer's assignmentthereby preventing the insurer (or fleet operator or TPA) from payingfor repairs on a non-insured vehicle.

In some embodiments, the disclosed system and methods may include amethod of storing and organizing all data input into and processed bythe New Tool that organizes, indexes, and stores all relevant data bythe collision repair organization in either local area storage or in acloud based (Internet accessible) storage.

In some embodiments, the disclosed system and methods may include anOperations Code Table of diagnostic repair billing profiles thatproduces automated billing based on the operations performed, customizedby any combination of the skill level of the technician, the make ofvehicle, the insurance company/claims office paying the claim, theamount of time spent on the repair operation, and other criteria.

In further embodiments, the resulting billing data is transferred toother systems in use by the collision repair organization through theuse of the Workflow Module and the New API. The result is that line itembilling specific to the operations performed by the Technician may beautomatically transferred to the repair facilities' management orestimating system such as CCC, Mitchell, Solera, or others.

In some embodiments, the disclosed system and methods may provide aplatform which allows automated messaging on the New Tool used to dodiagnostic operations between the repair Technician and others involvedin the process including repair shop personnel, insurance claimsadjusters, TPA staff, the vehicle owner, etc. This automated messagingmay include email type messaging, text messaging type messaging, shortmessage service type messaging, multimedia type messaging, voice mailtype messaging, or any other suitable type of messaging which may beused to communicate data and information between the repair Technicianand others involved in the process.

In some embodiments, the disclosed system and methods may provide a NewTool designed specifically for collision repair Technicians withfunctionality targeting those vehicle systems most likely to be involvedin collision repairs. By focusing on those systems and functions mostlikely to be involved in a collision repair, the tool is easier to usefor a collision technician than a general purpose A/M or OEM Scan Tooldesigned for mechanical repairs; in addition, for the same reason, itmay be a slimmer tool, requiring less computer resources, which in turnmay make it less expensive.

In some embodiments, the disclosed system and methods may providepre-population of the vehicle VIN, year/make/model, trim package, andoptions in the New Tool via electronic Interface from the WorkflowModule to ensure proper procedures are followed in the repair.

In some embodiments, the disclosed system and methods may provideend-to-end documentation of all work done with the New Tool during therepair process including: Complete Pre-Scan results of vehicleelectronic systems; all repair operations (Repair Log Data) completed bythe technician that were supported by the New Tool (for example; coderesets, system calibrations, module initializations, modulereprogramming, etc.); indexing and documenting of the repair operationsby Technician skill set, time spent, insurance company/claim officeassociated with the claim, vehicle make/model/options, and other factorsthat can impact billing and collections; a Post-Scan showing status ofvehicle electronic systems after repairs; Technician time logs that cansupport internal payroll processing, and insurer billing for repair timeon diagnostic related repairs.

Throughout this description, the aspects, embodiments or examples shownshould be considered as exemplars, rather than limitations on theapparatus or procedures disclosed or claimed. Although some of theexamples may involve specific combinations of method acts or systemelements, it should be understood that those acts and those elements maybe combined in other ways to accomplish the same objectives.

Acts, elements and features discussed only in connection with oneaspect, embodiment or example are not intended to be excluded from asimilar role(s) in other aspects, embodiments or examples.

Aspects, embodiments or examples of the invention may be described asprocesses, which are usually depicted using a flowchart, a flow diagram,a structure diagram, or a block diagram. Although a flowchart may depictthe operations as a sequential process, many of the operations can beperformed in parallel or concurrently. In addition, the order of theoperations may be re-arranged. With regard to flowcharts, it should beunderstood that additional and fewer steps may be taken, and the stepsas shown may be combined or further refined to achieve the describedmethods.

If means-plus-function limitations are recited in the claims, the meansare not intended to be limited to the means disclosed in thisapplication for performing the recited function, but are intended tocover in scope any equivalent means, known now or later developed, forperforming the recited function.

If any presented, the claims directed to a method and/or process shouldnot be limited to the performance of their steps in the order written,and one skilled in the art can readily appreciate that the sequences maybe varied and still remain within the spirit and scope of the presentinvention.

Although aspects, embodiments and/or examples have been illustrated anddescribed herein, someone of ordinary skills in the art will easilydetect alternate of the same and/or equivalent variations, which may becapable of achieving the same results, and which may be substituted forthe aspects, embodiments and/or examples illustrated and describedherein, without departing from the scope of the invention. Therefore,the scope of this application is intended to cover such alternateaspects, embodiments and/or examples. Hence, the scope of the inventionis defined by the accompanying claims and their equivalents. Further,each and every claim is incorporated as further disclosure into thespecification.

1. An enhanced automotive collision repair system comprising: anenhanced diagnostic scan tool having: a first processor, a first memory,an input interface including a user interface and a vehicle interfacefor connecting to a computer of a vehicle, for running diagnostics, forreprogramming or for resetting electronic modules of the vehicle, anoutput interface comprising a display, a repair data module configuredto receive specific repair procedure data based on an identity of thevehicle and based on diagnostic data of the vehicle identified by theenhanced diagnostic scan tool and a workflow application includingprocessor-executable instructions stored on a non-transitoryprocessor-readable media that when executed by the first processorcauses the enhanced diagnostic scan tool to: receive the specific repairprocedure data and send to a workflow module the diagnostic data, thediagnostic data including results of a diagnostic scan of the vehiclebefore and after repairs and repair log data including real-timerecording of repair operations completed by a technician with theenhanced diagnostic scan tool; a workflow computer connected to theenhanced diagnostic scan tool for data communication, the computerhaving a second processor, and a second memory; wherein the workflowmodule is integral at least in part to the workflow computer andcomprises: a first set of application programming interfaces (APIs) forenabling data communication with the enhanced diagnostic scan tool, asecond set of APIs for enabling data communication with at least onethird-party network, a plurality of specialized databases, including avehicle diagnostic database for receiving the diagnostic data from theenhanced diagnostic scan tool and a repair procedure database forreceiving the specific repair procedure data from the at least onethird-party network and a plurality of applications including: a repairprocedure application having processor-executable instructions stored ona non-transitory processor-readable media that when executed causes theworkflow module to retrieve from the at least one third-party networkthe specific repair procedure data, store the specific repair proceduredata in the repair procedure database and send the specific repairprocedure data to the repair data module of the enhanced diagnostic scantool for viewing on the display by the technician, and a collisionrepair application having processor-executable instructions stored on anon-transitory processor-readable media that when executed causes theworkflow module to process the diagnostic data received from theenhanced diagnostic scan tool, the processing of the diagnostic dataincluding creating new reports that separate mechanical repairdiagnostic trouble codes (DTCs) that are unrelated to a collision eventor predate the collision event.
 2. The enhanced automotive collisionrepair system of claim 1, wherein the workflow computer is operated by acollision repair facility.
 3. The enhanced automotive collision repairsystem of claim 1, wherein the workflow computer is operated by anadministrator of the workflow module.
 4. The enhanced automotivecollision repair system of claim 1, wherein the vehicle's identitycomprises the vehicle's vehicle identification number (VIN), year, make,model and model options.
 5. The enhanced automotive collision repairsystem of claim 1, further comprising a data exchange link with athird-party network.
 6. The enhanced automotive collision repair systemof claim 5, wherein the third-party network is operated by a vehicleinformation system, a vehicle manufacturer or an insurer.
 7. Theenhanced automotive collision repair system of claim 1, wherein theworkflow module further comprises a vehicle configuration database, aninsurance claims database, a repair order database, an image databaseand a billing database.
 8. The enhanced automotive collision repairsystem of claim 7, wherein the workflow module further comprises a datamanager application, a document management application, a billing andpayment application, an image processing application and a claimsapplication.
 9. The enhanced automotive collision repair system of claim1, wherein the enhanced diagnostic scan tool further comprises amessaging application, a claim application and a billing application.10. An enhanced automotive collision repair system comprising: means foraccessing diagnostic data and for reprogramming or resetting electronicmodules of a vehicle; means for requesting, receiving, storing, sendingand displaying specific repair procedure data to a technician performingrepairs on the vehicle based on the vehicle's identity and diagnosticdata of the vehicle; means for receiving, processing, storing andsending the diagnostic data; and means for enabling data communicationwith at least one third-party network.
 11. The enhanced automotivecollision repair system of claim 10, wherein the diagnostic dataincludes results of a diagnostic scan of the vehicle before and afterrepairs and repair log data including real-time recording of repairoperations completed by the technician with the enhanced diagnostic scantool.
 12. The enhanced automotive collision repair system of claim 11,wherein the diagnostic data is date and time stamped sent to an insurerin real time.
 13. The enhanced automotive collision repair system ofclaim 12, wherein the specific repair procedure data is received fromthe vehicle's manufacturer in real time.
 14. The enhanced automotivecollision repair system of claim 13, wherein the vehicle's identitycomprises the vehicle's VIN, year, make, model and model options.
 15. Amethod of enhancing an automotive collision repair computer networkcomprising: providing an enhanced diagnostic scan tool to assist atechnician in repairing a vehicle which was damaged in a collisionevent; operating the enhanced diagnostic scan tool to access diagnosticdata of the vehicle, the diagnostic data including results of adiagnostic scan of the vehicle before and after repairs and repair logdata including real-time recording of repair operations completed by atechnician with the enhanced diagnostic scan tool; operating theenhanced diagnostic scan tool for requesting, receiving in real timefrom a first third-party network and displaying to the technician afirst specific repair procedure data based on the vehicle's identity anddiagnostic data of the vehicle accessed by the enhanced diagnostic scantool and a second specific repair procedure data tagged previously byother users attached to the first third-party network; and sending thediagnostic data to a workflow module for processing and sending to asecond third-party network in real time, the processing of thediagnostic data by the workflow module including creating new reportsthat separate mechanical repair diagnostic trouble codes (DTC's) thatare unrelated to the collision event or predate the collision event. 16.The method of claim 15, wherein the vehicle's identity comprises thevehicle's VIN.
 17. A method of enhancing an automotive collision repaircomputer network comprising: receiving in real time from an enhanceddiagnostic scan tool, used by a technician in repairing a vehicle whichwas damaged in a collision event, diagnostic data of the vehicle, thediagnostic data including results of a diagnostic scan of the vehiclebefore and after repairs and repair log data including real-timerecording of repair operations completed by a technician with theenhanced diagnostic scan tool; requesting, receiving in real time from afirst third-party network and sending to the enhanced diagnostic scantool, for displaying to the technician, a first specific repairprocedure data based on the vehicle's identity and diagnostic data ofthe vehicle accessed by the enhanced diagnostic scan tool and a secondspecific repair procedure data tagged previously by other users attachedto the first third-party network; and processing and sending thediagnostic data to a second third-party network in real time, theprocessing of the diagnostic data including creating new reports thatseparate mechanical repair diagnostic trouble codes (DTC's) that areunrelated to the collision event or predate the collision event.
 18. Themethod of claim 17, wherein the vehicle's identity comprises thevehicle's VIN, year, make, model and model options.